HPI Racing assumes responsibility for our products and will repair or replace any defective product at our sole discretion. We believe that we are solely responsible for our products, therefore, dealers should not be involved in any replacements. Please contact us directly.
Please contact our Customer Service at HPI Racing for any product related problems at 949.753.1099. Our Customer Service hours are Monday 7:30 - 4:45pm, Tuesday to Friday 7:30 - 5:15pm. All times are Pacific Standard Time. We are off every other Friday. Our website, www.hpiracing.com, has information and frequently asked questions about our products.
When returning any items or parts, please ship it prepaid and insured to the address listed below. We advise you to speak with one of our customer service representatives prior to shipment, sometimes we can help you fix the problem over the phone.
HPI RACING USA
Attn: Customer Service
70 Icon Street
Foothill Ranch, CA 92610
Also, please include your dated proof of purchase, a written explanation of the problem, your return address (no P.O. boxes) and a daytime phone number where you can be reached.
How long does it take for Customer Service to send out my part?
We try our best to process repairs as soon as they come in, most of the time simple items are shipped back the day after they come in. Shipping time depends on how you send it and where you are located. HPI USA is in California, so ground shipping from the east coast can take around 5 days in each direction. The closer you are to California the quicker the item will be returned. Canadian customers, International customs can sometimes delay the delivery by a few days. We don't work on weekends and holidays, so if you want to calculate the time it takes for a repair you must consider our weekend/holiday schedule.
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